They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.Is there any way I can force a manual update of the Offline Address Book (OAB) in Outlook or reset it completely otherwise?Or force Outlook to download the latest version of the offline address book. In Cached Exchange Mode, Outlook 2007 & 2010 downloads a local copy of the Global Address List (GAL), but only updates it every 24 hours.Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button.

The quickest and most thorough method is to simply rename the If you are still having issues with your OAB afterwards or if the files aren’t being recreated after a manual update, it is very likely that your OAB issues are rooted deeper in your mail profile.

It can be accessed when using a CUMC email account with Outlook and Web Outlook.

If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.

In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. **NOTE** Please read this section carefully, or your update will not work!!

Step 3: The new version of the GAL will now be downloaded.