If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.Or contact a counsellor online using 1-2-1 counsellor chat. If you go abroad and need to contact Childline, you might be charged.But you can still get support and advice from our website. Calls are not recorded and your number won't show up on any phone bills.Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.But this could be less or more depending on what help you need.You can talk to them about anything, from self-harm and sexting to exam stress and eating problems.
To call us free from the Channel Islands, try using a landline or phone box.If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. Childline is a free number, so anyone can call us at any time.Every young person who contacts us is important and we do our best to answer every call as quickly as possible.We know that lots of young people live in the UK but might not speak English.We want to support all young people but we can only offer counselling in English.